Support that keeps your laboratory running
Equipment is only the beginning. Our service programs protect uptime, documentation and accreditation through the entire life of your instruments.
Installation
Professional installation, commissioning and site integration by certified engineers.
- Site survey
- Uncrating & assembly
- Commissioning & demo
Calibration
Preventive and corrective calibration with documented certificates for audited facilities.
- Factory-traceable
- Certified reports
- Scheduled programs
AMC — Annual Maintenance
Guaranteed uptime with scheduled preventive maintenance and priority response.
- Preventive visits
- Priority breakdowns
- Spares support
CMC — Comprehensive Contract
Full-coverage contract including parts, labor and consumables for complete cost certainty.
- All-inclusive parts
- Labor included
- Annual cost cap
Validation & IQ/OQ/PQ
Installation, operational and performance qualification aligned to NABL and GLP requirements.
- DQ/IQ/OQ/PQ docs
- NABL-ready
- Audit support
Training & Application Support
Hands-on operator training and application protocols to get the most from your instruments.
- On-site training
- Protocols & SOPs
- Remote support
Technical Helpdesk
A dedicated helpline for troubleshooting, spare identification and rapid dispatch.
- Phone & chat
- Remote diagnostics
- Spare dispatch
Need a custom service plan?
Tell us your instrument list and we'll design a service program around your uptime and budget.
4-hour response
for critical-care equipment
Dedicated helpdesk
remote diagnostics first
Documented SLAs
in every AMC/CMC contract
A simple, transparent path
Requirement
Share your needs, specs or tender BOQ.
Quotation
Itemized pricing within 24 hours.
Delivery & Install
Certified engineers commission the system.
Lifecycle Support
Calibration, AMC/CMC and training for the long run.